Return Policy
Digital Content and Services
As our services primarily consist of informational content and consultation services related to native Finnish plant selection for balcony microclimates, digital products and services are generally non-refundable once delivered. However, we are committed to ensuring your satisfaction with our services.
Consultation Services
If you are not satisfied with a consultation service, please contact us within 7 days of the service date. We will work with you to address your concerns and may offer a partial refund or additional consultation time at our discretion.
Refund Requests
All refund requests must be submitted in writing to infocenter@ghipharesnyx.world or through our contact page. Please include your name, contact information, date of purchase, and reason for the refund request. We will review each request on a case-by-case basis.
Processing Time
If a refund is approved, it will be processed within 14 business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account depending on your financial institution.
Non-Refundable Items
Customized consultation services that have been completed and delivered are generally non-refundable. Digital downloads and access to online resources are also non-refundable once accessed.
Disputes
If you have a dispute regarding a refund or return, please contact us first to attempt to resolve the issue. We are committed to fair resolution of all customer concerns related to our services.
Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes indicates your acceptance of the modified policy.
Contact Us
If you have questions about this Return Policy or need to request a refund, please contact us at infocenter@ghipharesnyx.world or through our contact page.